We're here to help

Questions about sizing, your order, or a return? Our little team is happy to help — reach out any time and we'll get back to you quickly.

Email us

[email protected]

We reply to every message within 1 business day (Mon–Fri). To help us sort it out fast, please include your order number and, if it's a sizing question, your child's foot length in cm.

Before you email, this might help

Where's my order? Track it any time on our Track My Order page using the number in your shipping email.
Which size? Our Size Guide sizes by foot length, not age — measure heel to longest toe.
Shipping & delivery times? See the Shipping Policy — same-day dispatch, tracked delivery within 14 business days.
Need to return something? Our Refunds & Returns Policy covers the 14-day window and how to start.

BabyHouse Shoes · online store shipping worldwide · [email protected]